Your Trusted Moving & Storage Partner Across North Carolina
Carolina Services Group of Companies has a proud legacy rooted in service, integrity, and family tradition. Our story began in 1955, when James M. Thornton founded Patterson Storage Warehouse in Fayetteville, North Carolina. His vision was simple yet ambitious: to provide reliable, full-service moving, transportation, and storage solutions to individuals, businesses, and military members.
More than six decades later, that vision continues to guide us. Now operated by the third generation of the family, Carolina Services Group remains committed to the same core values—exceptional service, dependable performance, and unwavering dedication to our customers.
Full-Service Moving & Storage Excellence
What began as a single moving and storage company has grown into five full-service locations across Eastern North Carolina. We provide comprehensive residential, commercial, and military relocation services, backed by over 500,000 square feet of ambient and climate-controlled storage.
Secure Records Management & Shredding
Expanding beyond traditional moving and storage, we launched Patterson Record Storage and Shredding Center in 1991, located in Fayetteville, NC. This division provides secure, flexible, and compliant records management solutions, as well as reliable document shredding services for clients throughout Eastern North Carolina. From long-term archive storage to routine shredding programs, we help businesses safeguard their information with confidence.
Our Commitment
At Carolina Services Group of Companies, we honor our history by always looking forward. As we continue to grow, we remain dedicated to delivering the highest standard of care to every person we serve. Whether moving across town, across the country, or managing critical records, our customers trust us because we treat their needs as our own.
Over 70 years later, our mission remains the same: providing dependable service with the integrity, reliability, and personal touch that only a family-run company can offer.
Meet the Team
Thomas is the CEO of the Carolina Services Group of Companies and a third-generation mover who brings deep industry roots and a lifelong dedication to exceptional service. He began his career in the business during high school, spending his summers packing and moving, experiences that grounded him in the values of hard work, reliability, and customer care. Thomas attended Western Carolina University before serving in the United States Marine Corps as a Tank Platoon Commander, where he honed his leadership, discipline, and commitment to mission-focused execution.
Today, Thomas leads with a focus on delivering excellent service and tailored solutions to every customer. He serves on the North Carolina Movers Association board and chairs its Military Committee, helping strengthen partnerships, raise industry standards, and keep members informed on Department of Defense updates. He is also the recipient of the 2025 Mover of the Year award, which acknowledges his time and commitment to championing the common goals and wellbeing of North Carolina’s moving industry in support of the Department of Defense.
A longtime member of Highland Presbyterian Church, Thomas grew up in its community and previously served as an Elder. He is a proud father of two children who enjoy gymnastics and karate. Outside of his professional and community roles, Thomas can often be found at the beach, deep sea or tournament fishing, hunting, cooking or enjoying evenings around a bonfire or live music.
Thomas lives by the phrase, “Live like Jay”. This phrase promotes living a life full of passion, kindness, and perseverance. Embracing a positive attitude, being happy, treating others well, and chasing your dreams and goals with determination.
CEO
Carolina Services Group
tkiserjr@csfay.com
910-483-0116
With over 16 years of experience in accounting and finance across both the public and private sectors, Heather currently serves as the Chief Financial Officer (CFO) with the Carolina Services Group of Companies, a role she has held since 2022. In this capacity, she leads the company’s financial operations, strategic planning, and financial management processes, ensuring the continued growth and sustainability of the business.
Before joining the Carolina Services Group of Companies, Heather worked in various senior accounting and finance roles, gaining invaluable experience that has shaped her approach to financial leadership. Her journey into the finance industry began in the livestock industry as an Accounting Manager, but quickly evolved into a passion for financial strategy, data analysis, and organizational development.
Heather holds a Bachelor of Science in Business Management and Organizational Development from Mount Olive College (2002), a Master of Science in Business Administration (MSA) from Central Michigan University (2004), and a Master of Science in Accounting from Liberty University (2012). She also holds a Microsoft Excel Professional Certificate and is a proud member of Phi Beta Lambda and the Zeta Psi Chapter of the Alpha Omicron Pi Sorority.
Outside of her professional achievements, Heather is active in several industry organizations, including the North Carolina Movers Association, the American Trucking Association, and the North Carolina Truckers Association. Her community involvement includes being a member of First Methodist Church of Clinton, where she serves on the NOW Committee.
A native of St. Joseph, Michigan, Heather enjoys spending quality time with her family at White Lake, NC, cheering on the Michigan Wolverines, and traveling to the Caribbean whenever possible. She is married to her husband, Eric, and together they have two children, Gavin and Madyson.
Guided by her faith, Heather lives by the motto: “I can do all things through Christ who strengthens me.” (Philippians 4:13).
CFO
Carolina Services Group
hturlington@csfay.com
910-401-0441
Chris serves as the Sales Director, overseeing strategic sales initiatives, cultivating key client relationships, and driving revenue growth with a focus on long-term partnerships and excelled service. Prior to joining the company, he built a diverse and successful career spanning the golf, banking, and mortgage industries. His previous roles include Director of Sales & Marketing for Maples Golf Management, Manager at PNC Bank, and Mortgage Broker with Guild Mortgage. A former PGA Golf Professional, he originally entered the industry in pursuit of a new and meaningful challenge that would allow him to combine his experience in service, operations, and relationship management.
He holds a Business Management degree from Shawnee State University and maintains several professional credentials, including PGA Membership, a banking license, and an NMLS mortgage license. In addition to his professional work, he is actively involved in the community and currently serves on the Advisory Board for Second Harvest Food Bank.
Originally from Ohio, he has called Fayetteville home for more than 15 years. Outside of work, he enjoys spending time with his family, watching and participating in a wide range of sports, and pursuing his passion for golf. A proud father, he credits his children, Alex and Peyton, as his greatest motivation and the center of his world.
A guiding principle he lives by is best captured in his favorite quote from Vince Lombardi: “It’s not whether you get knocked down. It’s whether you get up.”
Sales Director
Carolina Services Group
chawk@csfay.com
910-330-7568
With more than 28 years of dedicated service, Josie currently serves as the Accounting Manager, overseeing the company’s billing, accounts receivable, accounts payable, collections, and payroll functions. Beginning her career with the company with no prior experience in the moving industry, she quickly embraced every challenge and grew her expertise from accounts payable to
receivables, billing, and payroll. She also played a key role in implementing new company software systems, MoversSuite and Great Plains.
A proud graduate of Fayetteville State University, she earned her Bachelor of Science degree in Accounting, graduating cum laude. She also attended UNC Charlotte and later received a Certificate of Accomplishment from the UniGroup Billing and Finance Workshop.
Born in New York and raised in Raeford, NC, she has called Fayetteville home for three decades. She is an active member of her church and values the strong connections she has built within her community.
Outside of her professional life, she enjoys traveling, cooking, and baking; interests that inspired her to create her own business, Just Yummy by J. Above all, she cherishes time spent with her family. After being married for 26 years, she is now widowed, carrying forward strength, gratitude, and faith.
She lives by two guiding principles: “Laugh loud – it quiets the negativity” and “Love liberally – life is shorter than you think.”
Ericka serves as the Fleet Operation Manager, helping ensure efficient, compliant, and safe transportation activities across the company. In this role, she supports daily operational coordination and contributes to maintaining high standards of performance and safety within the fleet. She has been a valued member of the organization since 2023.
With more than a decade of experience in the transportation industry, she has held several operational support roles, including processing driver paperwork, route planning, dispatching, scheduling, and management of international shipments. Her passion for transportation began at Smithfield Foods, where she first discovered the satisfaction of helping ensure goods move safely and efficiently across states and counties.
She attended Triton High School before continuing her studies at Johnston Community College, building a strong academic foundation that supports her work ethic and attention to detail. She has been recognized in the industry, earning Employee of the Month honors at CR England for her dedication and performance.
Originally from Long Island, New York, she enjoys spending her time outside of work with family and friends. She also loves making fairy trees, knitting, and using humor to brighten the days of the people around her – something she considers one of her favorite personal traits.
She lives by a simple, grounding motto: “If it’s meant to be, it will be.”
Fleet Operations Manager
Carolina Data Management
ejackson@csfay.com
910-483-1940
Stephanie is the General Manager, responsible for coordinating logistics and overseeing all operational components required to provide seamless worldwide services to customers. With two decades of dedicated service, she has built a strong and diverse career within the company. Throughout her tenure, she has held several key roles, including Administrative Assistant, Operations Manager, and Salesperson – each contributing to the broad expertise she brings to her leadership position today.
Before joining the organization, she worked in both the local government and nonprofit sectors, gaining valuable experience in service, communication, and community-focused operations. She entered the moving and logistics industry through a temporary agency, discovering a long-term career path that has grown into nearly two decades of trusted leadership.
She is a 2003 graduate of the University of North Carolina at Pembroke, where she earned a Bachelor of Arts in Public Administration.
Originally from Fayetteville, North Carolina, she enjoys spending time with her family, cooking, and traveling. She is the proud mother of two boys, Elijah and Abe, and shares her home with an American Staffordshire Terrier named Princess Sasha.
She lives by a simple but meaningful motto: “Work Hard & Be Nice to People.”
General Manager
Fidelity Moving and Storage – Fayetteville, NC
sbittle@csfay.com
910-485-2186
MoveFidelity.com
Sara is the General Manager of Patterson Record Storage and Shredding Center. She is responsible for overseeing all operations across four warehouse facilities and a state-of-the-art paper shredding facility. Since joining the company in 2018, she has partnered with hospitals, law firms, local and federal government agencies, and many local businesses to ensure the company is providing compliant record storage and secure destruction services. She leads hiring, training, coaching, inventory oversight, dispatching, and daily operations to support organizational growth and compliance.
Before transitioning into the records management industry, she managed multiple rent-to-own and retail locations and owned her own resin business. She entered this field seeking a management role that offered a more balanced schedule after becoming a mother.
She studied nursing at Barry University and FTCC before earning her degree in Healthcare Administration from the University of Phoenix. She is HIPAA certified, Security & Privacy certified, and Lean Six Sigma certified. She is active in NAID, I-Sigma, and several local small-business groups and received the 2021 Readers’ Choice Award for Destruction.
Originally from Maine, she has lived in several states and now calls North Carolina home. She is highly involved in community service, volunteering with Seth’s Wish, a local non-profit that helps people experiencing homelessness and poverty, She Became, an all-women’s ministry, and KADM Bags, a small charity she leads with her daughters to provide hygiene kits to those in need.
Outside of work, she enjoys traveling with her family, cooking, DIY projects, sporting events, and caring for her plants. A former wrestler and college softball scholarship recipient, she brings passion and resilience to everything she does. She is the proud mother of six children and two cats.
She lives by the belief that meaningful impact matters most, guided by the principle: be the person others can count on—through the good and the difficult.
General Manager
Patterson Record Storage and Shredding – Fayetteville, NC
styler@csfay.com
910-485-3941
Donata started in 2024 as a Human Resources and Payroll Specialist, responsible for managing payroll for weekly and biweekly employees, administering benefit deductions, ensuring legal compliance, and assisting employees with pay, tax, and deduction questions. She also prepares year-end tax documents and supports accurate reporting for federal and state agencies.
Before joining the organization, she gained extensive experience working with MJ Soffe, Department of Health and Human Services, Blue Cross Blue Shield, United Health Care, North Carolina Central University, North Carolina Correction Institute for Women, and IBM. She is also the owner of A to Z Advocacy and Reentry LLC and A to Z Advocacy and Reentry Org Ltd (501c3). After returning to the workforce post-COVID, a temp agency placed her with Carolina Services Group of Companies, where she has found a long-term professional home.
She holds an Associates Degree in Business Administration and Law from American Intercontinental University, a Bachelor of Science with a focus in Health Services Management from DeVry University, and an MBA with a Certification in Health Services Management from Keller Graduate School. Her additional training includes Medical Billing and Coding and Grant Writing.
Active in community justice and reentry work, she participates in the Cumberland County Reentry Council, North Carolina Department of Adult Corrections Reentry, and collaborates with Duke Law School on two advocacy projects.
Originally from Jamaica, Queens, she moved to Raleigh in 2004 and Fayetteville in 2019. Outside of work, she spends much of her time helping individuals through her advocacy organization, and enjoys walking, biking, crocheting, and relaxing when she makes time for herself. She is the mother of three and “GeeGee” to three grandchildren, with parents aged 90 and 89.
Her guiding principles are: “No matter how your day goes, tell your family you love them—tomorrow is not promised,” and Maya Angelou’s “Do the best you can until you know better. Then when you know better, do better.”
Human Resources/Payroll Specialist
Carolina Data Management
dray@csfay.com
910-221-3558
Ben is the General Manager, overseeing all day-to-day operations for the branch, including HR, payroll, customer service, sales, and inventory control. With over 22 years of industry experience, he has built a long-standing and well-rounded career within the company. Throughout his tenure, he has held multiple key positions, including Warehouse Manager, Surveyor, and Operations Manager. His journey began as a summer job inspired by his father, who drove for the company after retiring from the military. What started as seasonal work quickly grew into a career he truly loved.
He is a graduate of Dixon High School and later attended NC State University, where he studied Mathematics and Education.
Born in Morehead City and raised in Jacksonville, North Carolina, he remains deeply connected to his community. He is very active in his religious organization and dedicates much of his free time to volunteer service.
Outside of work, he enjoys cooking, spending time with family, and being at the beach. A passionate traveler, he has explored much of the Caribbean and plans to tour Europe next. He also enjoys shooting pool, playing football and cornhole, and reading when time allows. As he describes himself, he is an “extroverted introvert” – someone who loves the quiet but lives for the loud moments, too.
He finds inspiration in the words of Ryan Leak: “Sometimes you have it figured out. Sometimes you figure it out. But you can’t do either if you don’t step into the room.”
General Manager
Murray Transfer and Storage – Wilmington, NC
Atlantic Moving Systems – Wilmington, NC
blankford@csfay.com
910-762-6684
Dwayne is the General Manager, overseeing the company’s day-to-day operations with more than 35 years of dedicated experience. He began his career in the moving industry as a part-time mover during the summers and quickly found a passion for the work. He built his career from the ground up, developing a deep understanding of operations, customer needs, and team leadership.
He attended Chowan University and holds certifications as a welder and tool-and-die maker; skills that reflect his strong technical background and hands-on approach to problem solving.
Originally from Roanoke, Virginia, he has carried a strong work ethic and practical mindset throughout his life and career. Outside of work, he enjoys hunting and fishing and spends as much time outdoors as possible.
He remains focused on leading with consistency, integrity, and experience, helping ensure the company operates smoothly and efficiently every day.
General Manager
Troy Humphrey Moving and Storage – Jacksonville, NC
dcauley@csfay.com
910-346-9839
MoveTroyHumphrey.com
Horace serves as the General Manager and brings an extraordinary 47 years of dedication and hands-on experience to the company. Over nearly five decades, he has played an essential role in every aspect of the organization, previously working as a helper, driver, warehouse associate, and dispatcher. His path into the industry began unexpectedly, after stopping by to fill out an application, he was hired on the spot and started the same day. That spontaneous beginning grew into a lifelong and deeply committed career.
Before joining the company, he gained valuable experience working in farming and as a theatre manager, roles that helped build his strong work ethic and leadership skills. He is a graduate of Seventy-First High School and attended NC State’s Poultry School. He also holds a Class A CDL, supporting his broad operational expertise within the moving and logistics industry.
His long-standing contributions and commitment to excellence have been widely recognized, including being named 2010 Mover of the Year, a reflection of his professionalism, dedication, and high standards.
A Fayetteville, NC native, he has deep roots in the community and values the people and relationships that have shaped his personal and professional life. Outside of work, he enjoys spending time with family and pursuing the interests and activities that bring him balance and fulfillment.
Guided by a simple but powerful principle, he believes: “Having a good work ethic will get you where you want to be in life.”
General Manager
Patterson Storage Warehouse – Fayetteville, NC
hgilbert@csfay.com
910-485-3156
MovePatterson.com
Ike is the General Manager in New Bern, responsible for overseeing daily operations, dispatching crews, and maintaining strong, productive relationships with customers, vendors, and carriers. Dedicated to ensuring that every job is completed to the highest standard, he has been a key part of the company since January 2008.
With more than three decades of industry experience, his career began at just 16 years old with a summer job that sparked a long-term path in the moving and storage field. Prior to his current role, he spent 17 years with working as a helper, packer, and eventually an owner-operator. This experience helped build a strong foundation for the leadership and operational expertise he brings to the organization today.
He graduated from West Craven High School in Vanceboro, NC, and holds an associate’s degree in commercial graphics from Lenoir Community College in Kinston, NC. He remains actively engaged in the industry and attends the NC Movers Association convention each year to stay connected and current with industry trends.
Born and raised just outside of New Bern, NC, he values time spent with family above all else. He enjoys taking his daughter and grandson hunting and fishing whenever possible, watching baseball, and fitting in a bowling trip as often as he can.
Guided by a simple but powerful philosophy, he lives by the motto: “If you are going to do something, do it to the best of your ability.”
General Manager
Fidelity Moving and Storage – New Bern, NC
wgaskins@csfay.com
252-638-2980
With more than five years of dedicated service, Joe currently leads the company’s Elite Services Division, overseeing its management, operations, and strategic growth. Since joining the organization, he has held key leadership roles including Operations Manager and General Manager. Roles which have allowed him to shape operational excellence and elevate service standards across the company.
Before joining Murray Transfer, Joe served as Operations Manager for a large local mover in Wilmington, NC, where he earned national recognition for ranking among the top five in the country in Compliance and Safety. His introduction to the industry began unexpectedly: after founding a nonprofit for youth, he turned to the moving industry to help supplement its income, ultimately discovering a long-term professional path.
Joe is a graduate of the University of North Carolina at Wilmington and has completed numerous sales certifications. He is also certified in neurolinguistics, adding depth to his communication and leadership approach.
Originally from Durham, NC, he remains active in his community as a Layman for Mt. Olive Baptist Church in Bolivia, NC. A committed mentor and supporter of youth, he also volunteered for 15 years as a coach with the Brunswick County Parks and Recreation Department.
Outside of work, Joe enjoys spending time helping others, offering encouragement, and embracing the outdoors. Hunting, fishing, and exploring nature are among his favorite pastimes. He has been married for over 30 years and is the proud father of seven children, six with his wife, along with his stepson, whom he has raised since age two.
Guided by the principles “Every day is a holiday and every meal is a feast” and “It is always the right time to do the right thing,” Joe brings a spirit of integrity, optimism, and service to everything he does.
General Manager
Elite Interior Design Services – Wilmington, NC
jroghelia@csfay.com
910-762-6684
Interested in joining the team?
We’re always looking for dedicated, hardworking individuals who share our commitment to exceptional service. As a family-run company with over 70 years of history, we offer a supportive team environment, opportunities for growth, and the chance to be part of something built to last. Whether you’re experienced in the moving and logistics industry or ready to start a new career path, we’d love to hear from you.